Ventanilla Social DNP: Official Portal, Services and How It Works

01What Is the Official Ventanilla Social Website?

Direct answer: The official Ventanilla Social website is ventanillasocial.dnp.gov.co. It belongs to the Departamento Nacional de Planeación (DNP), the Colombian government institution responsible for administering the platform.

Citizens should use the institutional website when they need to access official services or information related to Ventanilla Social.

How Can You Recognise the Official Website?

Check the website address before entering personal information. The official address ends in dnp.gov.co.

A website that contains the words “Ventanilla Social” in its name is not automatically an official government service. Independent websites may explain government procedures, but they cannot issue an official RUI classification or change information in government databases.

Before entering your identification details:

• Check that the address matches the official DNP domain.
• Avoid links from unknown messages or suspicious advertisements.
• Do not share passwords or verification codes with third parties.
• Use official government channels for personal consultations and administrative requests.

Is the Official Portal Different from Independent Information Websites?

Yes. The official portal is administered by the DNP. Independent informational websites, including this guide, provide explanations to help people understand the system.

An independent guide cannot:

• Access your private RUI result.
• Create or modify your government record.
• Change your Sisbén group.
• Approve a social benefit.
• Guarantee that you will receive a government payment.

For detailed RUI consultation instructions, use the RUI by Cédula guide.

02What Is Ventanilla Social in Colombia?

Direct answer: Ventanilla Social is a technical, operational and institutional coordination tool administered by the Departamento Nacional de Planeación. Its purpose is to support the management of the RUI, strengthen social targeting and make socioeconomic classification and information about the State's social offer easier for citizens to access.

This definition comes from the social-information framework established by Decree 1621 of October 28, 2026.

In simple words, Ventanilla Social helps connect information, institutions and citizens involved in Colombia's social-targeting system.

Who Administers Ventanilla Social?

The Departamento Nacional de Planeación (DNP) administers and maintains the platform.

Its responsibilities include:

• Designing and maintaining Ventanilla Social.
• Defining the technical and operational guidelines for its use.
• Establishing methodological guidance.
• Managing information associated with the RUI.
• Supporting information exchange between participating institutions.
• Protecting the security of information under its responsibility.
• Providing technical assistance to territorial entities.
• Monitoring the platform and improving its operation.

The DNP is also responsible for coordinating the wider information system used to support socioeconomic classification and social targeting.

Why Was Ventanilla Social Created?

The platform supports a more coordinated way of managing socioeconomic information and guiding citizens towards the State's social offer.

Different public institutions hold information about people's identities, household conditions, income-related characteristics and participation in social programmes. Bringing relevant information together can help improve the quality of social targeting and the information available to public institutions.

Ventanilla Social supports this work by helping manage RUI-related information, facilitate territorial procedures, validate available information and guide citizens.

Is Ventanilla Social Only a Consultation Website?

No. Citizens mainly encounter it as a consultation and information channel, but its legal role is wider.

Its functions also include:

• Supporting local management of procedures and updates related to the RUI and its information sources.
• Consolidating, updating and validating socioeconomic information.
• Supporting the exchange of information between institutions.
• Helping citizens understand available social programmes.
• Supporting verification through administrative records.
• Promoting mechanisms for citizen assistance and self-declaration.
• Supporting social-targeting activities across Colombia.

Official source: Decree 1621 of 2026 — Ventanilla Social's legal functions and DNP responsibilities.

03What Is Ventanilla Social Used For?

Direct answer: Ventanilla Social helps citizens consult available socioeconomic classification information and understand the social offers connected to Colombia's public institutions. It also supports information management and coordination between the DNP and territorial entities.

The exact options available to a visitor depend on the services enabled through the official system.

Consult Available Socioeconomic Classification Information

One of the platform's main citizen-facing purposes is to make the current methodological classification available for consultation.

This information is associated with the Registro Universal de Ingresos (RUI), which is used to support social targeting.

A classification helps provide information for decisions about the State's social offer. It does not, by itself, confirm that someone has been approved for a particular programme.

Access Information Related to the Registro Social de Hogares

The Registro Social de Hogares (RSH) brings together information from different public and private sources.

It includes information related to:

• Identification of individuals.
• Socioeconomic characteristics of people and territories.
• Records of beneficiaries of national and local social programmes.

This wider information system helps public institutions understand household conditions and improve the targeting of social programmes.

Understand the State's Social Offer

Ventanilla Social is also intended to help citizens understand which national or territorial social offers are available.

This may include information about programmes, services and the institutions responsible for them.

However, the platform does not independently decide who receives each benefit. The responsible programme administrator establishes the applicable requirements and access mechanisms.

Receive Guidance About Access to Social Programmes

Citizens may need more than a classification result. They may also need to know:

• Which public institution administers a programme.
• What requirements the programme applies.
• Which application or consultation channel should be used.
• Whether the programme is national or territorial.
• Where to obtain further information.

Ventanilla Social supports this orientation process by helping connect citizens with available social-offer information.

Support the Management of Socioeconomic Information

The platform also helps the DNP and territorial entities coordinate relevant information. This includes reporting updates, validating records, supporting information exchange and maintaining the quality of socioeconomic information.

Source: Decree 1621 of 2026, Article 2.2.8.6.3.6.

04How Does Ventanilla Social Work? Its Three Main Stages

Direct answer: Decree 1621 of 2026 describes three stages in the operation of Ventanilla Social: identification, consultation of the classification and orientation. These stages explain how the platform connects socioeconomic information with the information citizens need about the State's social offer.

Stage 1: Identification of Available Socioeconomic Information

The first stage involves consulting available socioeconomic information in the Registro Social de Hogares and the available social offer.

This information helps provide a clearer picture of people's and households' socioeconomic circumstances.

Relevant information may come from:

• Household socioeconomic characterisation.
• Administrative records.
• Available information from public institutions.
• Records related to social programmes.

The purpose is to support a more complete view of the information used for social targeting.

Stage 2: Consultation of the Current Classification

The second stage allows the consultation of the current methodological classification and available information about the social offer.

The classification is developed using the applicable RUI methodology and information available through the relevant sources.

Citizens can use the consultation channel to understand the classification information made available to them.

Stage 3: Orientation About Social Programmes and Services

The third stage provides information about available social offers at national and territorial levels.

It also helps citizens understand the access mechanisms established by the institutions responsible for those programmes.

For example, a person who wants to understand a particular social programme may need to check its requirements and contact the institution administering it.

Ventanilla Social provides orientation; the programme administrator remains responsible for its beneficiary decisions.

Official source: Decree 1621 of 2026 — Article 2.2.8.6.3.6.

05What Services and Tools Are Related to Ventanilla Social?

Direct answer: Ventanilla Social is connected to several services and information tools used in Colombia's social-information system. These include RUI consultation, Sisbén-related processes, RSH information and citizen orientation. It is important to distinguish the wider system's functions from the options currently visible to an individual citizen.

Consultation of Sisbén Information

Sisbén IV provides socioeconomic information collected through its characterisation survey and related procedures.

Citizens may need to consult their Sisbén group, check the information recorded about their household or request an update when their circumstances change.

The official Sisbén website provides information about groups A, B, C and D and the procedures for checking or updating registered information.

Consult your Sisbén group on the official website ↗

Consultation of the Registro Social de Hogares

The RSH integrates information from different sources and supports the design and targeting of social policies.

Its official portal provides information about its purpose, information held about individuals and households, administrative records connected to the system, socioeconomic statistics and social-programme beneficiary information.

Visit the official Registro Social de Hogares portal ↗

Consultation of the Registro Universal de Ingresos

The RUI is used to classify people according to the applicable methodology and available income-related information. It supports decisions about the targeting of social programmes and services.

If your main purpose is to check your classification using your identity document, see our dedicated guide: How to Consult RUI by Cédula in the Ventanilla Social Portal.

Updating Socioeconomic Information

Household circumstances can change. A person may move to another municipality, join or leave a household, or discover that information in a survey is incorrect.

Ventanilla Social supports the wider coordination of information and updates, but the correct procedure depends on the source of the information and the responsible institution.

The municipal or district Sisbén office handles the relevant survey and update procedures. If the issue concerns another administrative record, the institution responsible for that original record may need to correct it.

Survey Requests and Territorial Assistance

Municipalities and districts have responsibilities in the collection, updating and management of socioeconomic characterisation information.

Citizens can request the relevant Sisbén survey through the territorial entity responsible for their place of residence.

Consult official Sisbén procedures ↗

Citizen Services and Institutional Tools Are Not the Same

The wider Ventanilla Social ecosystem can include tools used by public institutions and territorial entities. These are not necessarily services that every citizen can open through the same public consultation route.

The DNP's Ventanilla Social — Colombia tiene un plan microsite also explains parts of the implementation and related tools. Its listed features should be checked against the current official service before assuming that every option remains active.

06What Is the Registro Social de Hogares and How Is It Related to Ventanilla Social?

Direct answer: The Registro Social de Hogares (RSH) is a DNP-designed and administered information system that brings together information about individuals, households, socioeconomic characteristics and social-programme records. Its purpose is to support social targeting, public-policy design and the monitoring of household living conditions.

Unlike a system that only contains Sisbén survey information, the RSH integrates information from different public and private institutions.

What Is the RSH Used For?

The Registro Social de Hogares helps public institutions build a wider understanding of the socioeconomic conditions of people and households.

It supports:

• Social-policy planning.
• Identification and characterisation of people and households.
• Information about social-programme beneficiaries.
• Monitoring household living conditions.
• Better targeting of social spending.
• Validation and updating of available information.

Where Does RSH Information Come From?

The RSH integrates information from different sources, including:

• Identification information: records that help identify individuals and connect information to the correct person.
• Socioeconomic information: information about the characteristics and living conditions of people, households and territories.
• Administrative records: information maintained by public and private institutions that participate in the relevant information exchange.
• Social-programme information: records relating to beneficiaries of national and local social offers.

What Is the Relationship Between Sisbén IV and RSH?

Sisbén IV is one important source of socioeconomic information within the wider social-information system.

Its survey helps capture information about household characteristics and living conditions. That information can be incorporated into the RSH and used, according to its availability, quality and validation, as a source for the construction and updating of the RUI.

The RSH is therefore broader than Sisbén alone.

How Does the RSH Support the RUI?

The RUI uses information from sources that form part of the RSH, together with self-declared information where the applicable methodology requires it.

This makes the RSH an important source for the RUI's classification process.

The relationship can be understood in simple terms:

• Sisbén provides socioeconomic characterisation information.
• RSH integrates information from different sources.
• RUI uses available information to classify people for social targeting.
• Ventanilla Social helps citizens consult information and receive orientation.

This is a simplified explanation of their relationship, not a complete technical data-flow diagram.

Official sources: DNP — Registro Social de Hogares; official RSH portal; Decree 875 of 2024.

07What Is the Difference Between Ventanilla Social, RUI, RSH and Sisbén IV?

Direct answer: Ventanilla Social, RUI, RSH and Sisbén IV are connected, but they do not have the same purpose. Understanding their differences helps citizens know which service they need and where to look for information.

What Is Ventanilla Social?

It is the platform and institutional coordination tool that facilitates citizen access to available classification and social-offer information. It also supports the management and coordination of information related to the RUI and its sources.

What Is the RUI?

The Registro Universal de Ingresos is an instrument administered by the DNP to classify people using income-related information and the applicable methodology.

It was created under Article 70 of Law 2294 of 2023.

What Is the RSH?

The Registro Social de Hogares is the wider information system that brings together relevant information from multiple sources. It helps public institutions understand socioeconomic characteristics and improve social targeting.

What Is Sisbén IV?

Sisbén IV is an instrument for identifying and characterising the socioeconomic conditions of the population. It uses a survey and other information-management processes to produce socioeconomic classifications.

Its groups are A, B, C and D, with numbered subgroups within each group.

Which One Decides Whether You Receive a Social Benefit?

The classification instrument does not independently approve every social benefit. The institution responsible for each programme establishes its own eligibility and selection criteria.

A person may have information in Sisbén, RSH or RUI without automatically being selected for every programme.

Sources: Law 2294 of 2023, Article 70; Decree 875 of 2024; official Sisbén IV information.

08Does the RUI Replace Sisbén IV? Understanding the Transition Until 2027

Direct answer: The transition to the Registro Universal de Ingresos does not mean that Sisbén IV has disappeared. Colombia is implementing the change progressively, and the latest DNP announcement sets December 31, 2027 as the deadline for completing the transition of the social offer.

The change is intended to move towards a wider income-based approach to social targeting while maintaining continuity in social programmes during implementation.

Until When Was the Transition to RUI Extended?

On October 28, 2026, the DNP issued Decree 1621 of 2026. The decree extends the transition period for the social offer until December 31, 2027.

This gives responsible public institutions more time to adapt their information systems, operational procedures and targeting criteria.

The transition also depends on the availability, quality, interoperability and validation of the information required for the RUI.

Read the DNP announcement of October 30, 2026 ↗

What Role Does Sisbén IV Have During the Transition?

During the transition, people and households already identified or targeted through Sisbén IV remain covered by the transitional arrangements.

The framework also protects the continuity of mechanisms for citizen assistance, information updates and consultation.

Information collected through the Sisbén IV socioeconomic characterisation survey is incorporated into the RSH and may be used as a source for the construction, updating, validation and cleaning of the RUI.

What Role Will Sisbén Have in the RUI System?

Sisbén continues to have an important role in collecting socioeconomic information.

The wider transition is towards the RUI as the instrument for social-offer targeting. Sisbén IV's survey remains an information-capture mechanism that contributes to the wider system.

This is an important difference: the role of Sisbén is changing, but that does not mean that every Sisbén-related procedure or survey has ended.

Does Every Household Need to Request a New Sisbén Survey?

No. The transition to RUI does not, by itself, mean that every household must immediately request a new survey.

A survey or update may be appropriate when:

• The household's circumstances have changed.
• The residence has changed.
• Important information is missing.
• The registered information is incorrect.
• The person needs a new characterisation under the applicable procedure.

Citizens should check the procedure with the Sisbén office in their municipality or district.

Does the Transition Mean That Social Benefits Will Automatically Stop?

No. The DNP says that the transition is progressive and that the continuity of social programmes must be protected during the transition.

The entity responsible for each programme determines its own eligibility and beneficiary arrangements. A person should not assume that a change in the targeting system automatically means that a current benefit has been cancelled.

Sources: Decree 1621 of 2026; DNP — RUI transition extended to December 31, 2027.

09Which Social Programmes Are Related to Ventanilla Social?

Direct answer: Ventanilla Social helps citizens access information and orientation about the social offer of the Colombian State. This can include national and territorial programmes, but the platform does not independently approve all beneficiaries.

The social offer includes different types of assistance, services and public programmes.

What Is the Social Offer of the Colombian State?

The social offer refers to programmes, policies, projects, services and other forms of public assistance provided by government institutions.

These may operate at national, departmental, municipal or district level. Each programme has its own responsible institution and access arrangements.

Which Social Programmes Are Connected to Social Targeting?

Colombia has different social programmes, including examples such as:

• Renta Ciudadana.
• Devolución del IVA.
• Colombia Mayor.
• Housing-support programmes.
• Other national and territorial social initiatives.

These programmes have different objectives, eligibility conditions and administrative procedures. Their appearance in the wider social-offer context does not mean that every programme uses the same classification or consultation process.

Does Ventanilla Social Select Programme Beneficiaries?

No. Ventanilla Social does not have the legal authority to select, prioritise or assign beneficiaries to each social programme. The institution responsible for a programme makes those decisions under its own rules.

Does Having a RUI Classification Guarantee a Subsidy?

No. The RUI classification supports the targeting of social spending, but a programme's administrator applies its own eligibility requirements and selection criteria.

It is important to distinguish between:

1. Having socioeconomic information in a government system.
2. Having a classification.
3. Meeting the requirements of a specific programme.
4. Being selected as a beneficiary.
5. Receiving an approved payment or service.

These are different stages and should not be treated as the same thing.

Where Should You Check a Programme's Requirements?

Contact the official entity that administers the programme.

For example, Prosperidad Social is responsible for programmes such as Renta Ciudadana and other social-transfer initiatives. Other government benefits may be administered by different national or local institutions.

Check the administrator's official website for current eligibility rules, application requirements and announcements.

Official legal source: Decree 1621 of 2026 — beneficiary decisions remain with programme administrators.

10How Can You Access Ventanilla Social from a Phone or Computer?

Direct answer: You can open the official Ventanilla Social address using a web browser on a phone or computer. Start by entering https://ventanillasocial.dnp.gov.co/.

How to Access from a Mobile Phone

1. Open a browser on your phone.
2. Enter the official Ventanilla Social web address.
3. Check that the address uses the DNP institutional domain.
4. Review the citizen-facing options currently displayed.
5. Follow the instructions provided by the official service you need.

How to Access from a Computer

1. Open your preferred web browser.
2. Visit the official DNP portal.
3. Confirm the domain before continuing.
4. Find the relevant information or citizen service.
5. Follow the instructions shown by the portal.

Is Registration Required?

Registration requirements can depend on the particular service and the current portal interface. Do not assume that every feature uses the same login procedure. Follow the instructions displayed by the official government service.

This guide does not collect login information or provide a separate account-registration service.

Is There an Official Mobile Application?

A website that works through a mobile browser is not necessarily the same as an official mobile application.

Before downloading an application, check whether the DNP provides an official app link and verify the publisher. Avoid installing applications from unknown sources that claim to provide government consultation services.

Where Can You Get Help if You Cannot Use the Website?

The DNP and the relevant territorial authorities have responsibilities for citizen orientation and information management.

If your question concerns a Sisbén survey or household information, the municipal or district Sisbén office may be the appropriate starting point. If your question concerns a specific social programme, contact its administrator.

11What Should You Do If Ventanilla Social Is Not Working?

Direct answer: A website that does not load or a consultation that fails does not automatically mean that your government record has been deleted or that you have lost a social benefit. First identify whether the issue concerns the website, identity verification, information availability or an actual record discrepancy.

Check the Official Website Address

Make sure you are entering ventanillasocial.dnp.gov.co. A spelling mistake or an unofficial address can take you to the wrong website.

Try Again if There Is a Temporary Technical Problem

If the official website is slow or does not respond:

• Check your internet connection.
• Wait before attempting the consultation again.
• Try another browser if needed.
• Avoid refreshing the same page repeatedly.
• Check official DNP announcements for service information.

The DNP reported high traffic and temporary access difficulties on August 2, 2026. It advised users to try again during lower-demand periods, such as early morning or nighttime. This was a historical access notice, not confirmation of a current outage.

Understand the Difference Between a Technical Problem and an Information Problem

These are troubleshooting categories, not guaranteed explanations for a particular error message.

What Should You Do if the Problem Continues?

• For Sisbén survey information, contact the municipal or district Sisbén office.
• For information from another administrative record, contact the institution responsible for that record.
• For questions about platform operation, use the DNP's official citizen-service channels.
• For a programme payment or beneficiary decision, contact the programme administrator.

Historical reference: DNP official website and announcements.

12How Can You Update Your Household's Socioeconomic Information?

Direct answer: The correct way to update socioeconomic information depends on what is incorrect and which institution maintains the original record. A Sisbén survey update, a correction to an administrative record and a disagreement with an RUI classification are not necessarily the same procedure.

When Should You Request a Sisbén Information Update?

An update may be appropriate when important details have changed or the registered information no longer reflects your household.

Examples include:

• A change of residence.
• A person joining or leaving the household.
• Incorrect household or personal details.
• Missing information in the survey.
• A relevant change in the information recorded about the household.

The type of request determines the procedure.

Where Can You Request a New Sisbén Survey?

Survey requests and updates are handled through the municipal or district authority responsible for the place where you live.

The current legal framework allows a person to request a socioeconomic characterisation survey from the relevant territorial entity. The local entity receives, processes, schedules and attends to the request according to the DNP's guidelines.

You can also consult the official Sisbén procedures and local office information.

What if the Incorrect Information Comes from Another Government Database?

If the problem concerns an administrative record maintained by another institution, the correction should generally be requested directly from that institution.

For example, if a detail comes from a separate administrative database, Ventanilla Social may not be the place where the original record can be changed. The responsible entity must make the relevant correction through its official information-management process.

What Responsibilities Do Municipalities and Districts Have?

Municipal and district authorities have important responsibilities in the operation of the socioeconomic characterisation system.

• Reporting relevant information and updates.
• Supporting the quality and accuracy of records.
• Applying the DNP's technical and operational guidelines.
• Providing citizen assistance and orientation.
• Protecting personal information.

The DNP provides technical guidance, coordination, assistance, validation and quality control.

Can You Request a New Survey if You Disagree with the Recorded Information?

Decree 1621 establishes that a person may request a new survey when they disagree with the registered information.

Where disagreement continues after a new result has been published, another request for a new survey is generally subject to a six-month period from publication of the latest result. The decree makes an exception when the disagreement results from an error in the registration of information.

For a specific case, check the exact procedure with the relevant territorial Sisbén office.

Do You Have to Pay for a Sisbén Survey?

No. Official Sisbén survey and update procedures do not have a cost.

Do not pay anyone who promises to:

• Put you in a particular Sisbén group.
• Change your RUI classification.
• Guarantee a government subsidy.
• Arrange a survey through a private intermediary.

Sources: Decree 1621 of 2026; Decree 875 of 2024; official Sisbén procedures.

13Is Ventanilla Social Safe, and How Can You Protect Your Personal Information?

Direct answer: When using a government information service, protect your identification details and make sure you understand where your information is being entered. The official framework requires institutions involved in Ventanilla Social to follow applicable personal-data protection, confidentiality and information-security rules.

Is the Sisbén Survey Free?

Yes. The official Sisbén survey and related procedures do not have a cost.

Do not pay an individual who claims that a payment can improve your classification or guarantee a benefit.

Use the official government procedures and the appropriate local office.

What Personal Information Should You Protect?

Take care with:

• Your cédula number.
• Your date of birth.
• Your document-expedition information.
• Passwords and verification codes.
• Your email address and mobile number.
• Household and socioeconomic details.

Only provide requested information through a verified government service or the appropriate official institution.

How Can You Recognise Possible Scams?

Be cautious when a person or website:

• Promises a guaranteed Sisbén group.
• Claims it can change your RUI classification for money.
• Asks for payment to obtain a government subsidy.
• Requests your password or verification code.
• Uses an address that imitates an official government domain.
• Asks you to submit identity documents through an unknown form.

An independent website cannot change the official information maintained by the DNP or another government institution.

What Rights Do You Have Over Your Personal Data?

Under Article 8 of Colombia's Law 1581 of 2012, people have the right to know, update and rectify their personal information held in databases.

This includes the right to ask the responsible institution about information concerning them and to seek the correction of inaccurate or incomplete data.

The correct institution depends on the information involved. For example, a person may need to contact the institution responsible for an original administrative record rather than asking a different website to modify it.

Official legal source: Law 1581 of 2012 — personal-data rights.

14Frequently Asked Questions About Ventanilla Social

Quick answers: These questions cover the official website, the DNP's role, the relationship between RUI and Sisbén, access problems, household updates and social-benefit eligibility.

15Final Information and Official Sources

Ventanilla Social is part of Colombia's wider socioeconomic information and social-targeting system. Understanding its relationship with the RUI, RSH and Sisbén IV helps citizens know where to consult information and which institution to contact when they need assistance.

For the most accurate information, use official government websites and check the applicable rules before submitting a survey request, correction or social-programme application.

1. Ventanilla Social — DNP
2. Departamento Nacional de Planeación
3. Decree 1621 of 2026
4. Decree 875 of 2024
5. Law 2294 of 2023 — Article 70
6. Registro Social de Hogares
7. Sisbén Colombia
8. Law 1581 of 2012 — Personal Data Protection